Rail Customer Protection Act

An Act to amend the Canada Transportation Act (shippers' protection)

This bill was last introduced in the 41st Parliament, 2nd Session, which ended in August 2015.

This bill was previously introduced in the 41st Parliament, 1st Session.


Olivia Chow  NDP

Introduced as a private member’s bill. (These don’t often become law.)


Introduced, as of Oct. 16, 2013
(This bill did not become law.)


This is from the published bill. The Library of Parliament often publishes better independent summaries.

This enactment amends the Canada Transportation Act to add a requirement that notice be provided to stakeholders who would be directly affected by any proposed local rail service changes and to provide access to a dispute resolution process for disputes related to such a change. It also adds a provision to require railway companies to negotiate level of service agreements with stakeholders regarding the provision of services under section 113 of the Act and to give the railway company or stakeholder access to the dispute resolution process if no agreement is reached within the specified time. In addition, the enactment requires railway companies to report to their stakeholders and to the public on matters related to the level of service.


All sorts of information on this bill is available at LEGISinfo, provided by the Library of Parliament. You can also read the full text of the bill.

Rail Customer Protection Act
Routine Proceedings

June 20th, 2012 / 3:20 p.m.
See context


Olivia Chow Trinity—Spadina, ON

moved for leave to introduce Bill C-441, An Act to amend the Canada Transportation Act (shippers' protection).

Mr. Speaker, the rail customer protection act would give every rail customer the right to have service agreements with rail companies, including performance standards, consequence for non-performance including penalties, proper notification for service changes and a requirement to use the dispute resolution process in the event of a disagreement.

Rail transport is the backbone of the Canadian economy. More than 70% of all service goods in Canada are shipped by rail, but the service is unreliable, resulting in hundreds of millions of dollars in economic damages every year. With this rail customer protection act, rail customers would finally get reliable and predictable rail freight services that deliver products on time.

(Motions deemed adopted, bill read the first time and printed)