Mr. Speaker, today, I am pleased to speak to Bill C-247 on behalf of the residents of Sherbrooke. I would like to commend the hon. member for Guelph, the sponsor of the bill, on his initiative. In a nutshell, the bill seeks to provide a single point of contact for people who are acting on behalf of a Canadian citizen or resident who has passed away. Essentially, the bill would provide people who have lost a loved one with a single point of contact with the federal government. This single point of contact would fall under the responsibility of Service Canada.
Rather than contacting a number of departments when a loved one dies, Canadians would have a single point of contact, which would help them to do what they need to do more easily and efficiently. Departments have difficulty talking to each other. I think that the least we can do is provide quick and efficient service to Canadians who have lost a loved one. Canadians who are dealing with this type of situation should have the best service from every level of government. It is imperative that those who are grieving and dealing with emotional or financial stress get the best service possible from the federal government.
I believe that a government's first duty is to serve the people. Given that people pay income tax and other taxes every year, they expect to receive reliable, high-quality service, especially when they find themselves in a situation as difficult as losing a loved one and they have to inform the Canada Revenue Agency, for example. If the deceased was receiving a federal pension as a veteran, then Veterans Affairs also must be informed. These examples illustrate everything that grieving loved ones have to do when someone dies. I think it is important to commend the initiative to create a single point of contact, which would make things easier.
As I mentioned, these services are essential, and the government needs to pay more attention to them. I unfortunately need to remind the House that services have not been a priority for successive governments in recent years. I am pleased to see that the House, or at least my Liberal colleague, wants better services from the government.
Over the past three years, Sherbrooke has seen many cuts to services. The Canada Revenue Agency closed all of its offices in Sherbrooke. The office is still there, but many employees have been the victims of these cuts. The office is now closed to the public. No one can go there to ask questions or meet with a CRA agent. The only thing that happens when you go to the CRA office in Sherbrooke is that you get a door slammed in your face. They will give you the 1-800 number, but you could have called from home. People have to figure things out themselves, because there is no one there to help them.
The same is true at Citizenship and Immigration Canada, which has closed its office in Sherbrooke for good.This is causing problems for newcomers who are looking for service from the federal government, specifically Citizenship and Immigration Canada. They have to go to Montreal, which is about an hour and 45 minutes away by car, depending on traffic, to write their citizenship exam or even for their swearing-in ceremony.
There has been a dramatic cut in services in Sherbrooke in recent years. That is why I am emphasizing the need for better service to Canadians.
I believe this bill is a step in that direction. We will be able to examine some of the little details of this bill in committee, and I am certain that all of the parties will work together to do that. For example, the name of the department in question has changed since this bill was introduced. This is a small amendment we could make. The committee will certainly have other suggestions as to how to improve this bill, which has a laudable objective. We want to help people who are grieving to get the best service possible from their government.
This is a problem that my constituents in Sherbrooke and I are familiar with. People have to call a number of different departments to inform them of changes to their personal information because the departments at the same level of government do not talk to each other. That is a problem for grieving Canadians who have to settle the affairs of a deceased loved one.
This single point of contact is a good solution that should be adopted by the entire federal bureaucracy. People would have to notify only one public servant of any changes, and that information would be shared with all of the departments.
However, we must ensure that this single point of contact is not just accessible online, so that it is not difficult to access. In most cases, seniors are the ones who will need this service, and not all of them are comfortable using the Internet.
If this bill is passed, it will be important that this service not be limited to a website because not everyone has easy access to the Internet and not everyone feels comfortable using new technologies. It is important to think about those people.
The federal government is already heading in that direction. It is trying to put everything online. That is a problem for people who do not have the resources or the ability to handle these things online. The government will have to remember that if this bill is ever implemented.
In closing, I would like to thank the member for Guelph for his initiative. It is good to think about service to the public, which should always be the government's main purpose. The government must provide quality service for people who pay their taxes every year and expect that kind of service from the federal government. The least the government can do is provide a single point of contact to grieving people who have to settle the affairs of someone who has passed away.