Thank you very much, Mr. Chairman, and I appreciate the opportunity to come back, as you said, with my officials to talk about Bill S-4, the digital privacy act, which for me is a very important piece of legislation for a number of reasons: the context of the legislation in terms of Canada's digital policy moving forward but also our responsibility as a government, as a Parliament, to update our privacy legislation to protect Canadians.
But before I do that, I gather there were some changes in the committee membership, so I want to congratulate those of you who have been tasked to come onto this committee. As you know, the Department of Industry...and therefore your oversight of our activities, your advice, and constructive criticism, are of course an important part of our parliamentary function. To those of you who are on the committee, I look forward to working with you over the coming months as we move forward on pieces of legislation like this one here.
Thank you, Mr. Chair, for inviting me to appear before the committee today to discuss an important bill, the Digital Privacy Act, which is intended to better protect Canadians' personal information online.
You know, our government is focused on the mandate that we were given by Canadians back in 2011, to create jobs, focus on a growing Canadian economy and, as Minister of Industry, to move forward with an effective digital policy for Canada.
Also, we know that any government's plan that is centrally focused on the economy must of course have a robust engagement to strengthen Canada's digital economy. That's why last year I unveiled Digital Canada 150, our government's plan that sets clear goals for a connected and competitive Canada. It will help Canadians participate and succeed in our digital economy. One of the key pillars under Digital Canada 150 is the need to protect privacy.
The digital privacy act is an essential part of that goal. Our government understands that a strong digital economy requires strong protections for Canadians when they surf the web and when they shop online. The digital privacy act will modernize Canada's private sector privacy law by introducing important new protections for Canadians online. It sets clear rules for how personal information can be collected, used, and disclosed. It requires organizations to tell Canadians if their personal information has been lost or stolen and imposes heavy fines on companies that deliberately break the rules. It gives the Privacy Commissioner of Canada more power to enforce the law and to hold offenders to account. The bottom line is that it delivers a balanced approach to protect the personal information of Canadians, while still allowing information sharing to stop illegal activity when it occurs.
These are much-needed changes to Canada's private sector privacy law, the Personal Information Protection and Electronic Documents Act, or more commonly known as PIPEDA. PIPEDA “sets out the ground rules for how private sector organizations...collect, use or disclose information in the course of commercial activities” across Canada. This should not be confused with the Privacy Act, which deals with how the Government of Canada handles the personal information of Canadians.
Let me share with the committee four areas where the digital privacy act will significantly improve PIPEDA.
First...data breaches. Unfortunately, this is an all-too-familiar topic for Canadians in our digital age.
It may surprise the committee members to learn that, under the current legislation, businesses are not obligated to notify Canadians of security breaches involving data under their control.
In other words, if a company's data is compromised and a hacker gets a hold of your credit card number, the company is not under any obligation to notify you. That's a serious problem.
Last December, for example, Target revealed that a data breach had compromised millions of its customers' credit and debit card information. In September, Home Depot announced that a data breach perpetrated by unknown hackers left as many as 56 million debit and credit card customers across North America vulnerable to fraud. On October 10, Kmart disclosed, in the United States, that almost all of its 1,200 stores throughout the States had been attacked by hackers, putting credit card and debit card details of customers potentially in jeopardy. Later in October, Staples announced a suspected breach of its customers' credit card and debit card information as well.
Canadian online consumers need stronger laws to protect them from similar fraud here. The digital privacy act will make it mandatory for an organization to tell individuals if their personal information has been lost or stolen and whether or not it puts them at any risk.
Under the Digital Privacy Act, organizations will be required to notify individuals whose personal information has been lost or stolen and let them know whether they are at risk of harm as a result.
Companies will have to inform Canadians of the steps they must take in order to protect themselves, such as changing their credit card PIN or email password. These are crucial safeguards to protect Canadians, and yet they are not currently in place.
The digital privacy act has been praised by consumer rights groups and those in the retail industry for its balance. The Marketing Research and Intelligence Association has said that they support the mandatory breach notification requirements that are in the bill. The Canadian Marketing Association has said that they support the changes to breach provisions.
The digital privacy act will make it mandatory that organizations also report these potentially harmful breaches to the Privacy Commissioner. When there's a privacy breach, not only is the individual informed by law; the Privacy Commissioner is also informed by law. In fact it will be mandatory for all organizations to keep records of all data breaches as well. If the Privacy Commissioner makes a request for these records, they must be handed over. Once law, organizations that deliberately cover up privacy breaches and destroy records will face fines of up to $100,000 for every person or client that they intentionally fail to notify.
The Office of the Privacy Commissioner of Canada is on the record as supporting these amendments as being in the best interest of Canadians. In addition, in my home province, the B.C. privacy commissioner has also recommended to their provincial government that they adopt the same approach that we have taken in Bill S-4.
Second, our digital privacy act clarifies the rules around obtaining consent to protect vulnerable Canadians online, particularly children and seniors, when companies ask to collect and use their personal information. For example, when the owner of a website for children wants to gather information about visitors to the site, the owner will need to use language that a child could reasonably be expected to understand. If the child can't be expected to understand how the information will be used, the child's consent would not be deemed valid. The owner would need to get consent from a child's parent.
This amendment makes it clear for companies how consent works under the act. This is something about which there has been confusion. This legislation does make it clear so that they can adopt best practices.
If an organization is targeting a product or service at a particular segment of the population, such as children, then any attempt to obtain consent must be adjusted accordingly.
Again, Mr. Chair, the Marketing Research and Intelligence Association agrees with these changes, saying that it “fully supports the provisions in Bill S-4 which provide added clarity for organizations when they seek the valid consent of an individual”. Given the increased use of smartphones and tablets among young people, the stronger rules included in this bill will make sure that individual Canadians, especially children and adolescents, can fully understand the potential consequences of sharing their personal information.
The Digital Privacy Act further protects Canadians by setting out certain exceptions in which personal information can be shared when it is necessary to protect an individual from harm.
In certain situations, it is in the public interest to share an individual's personal information without their consent. For instance, the information could be shared for the purpose of reuniting parents with a sick or injured family member when they are otherwise unable to contact that family member.
Another example would be by allowing banks and financial institutions to share personal information with law enforcement or family members when they suspect cases of financial abuse, especially to protect against elder financial abuse. The Canadian Bankers Association has applauded the amendments contained in this bill that would allow banks and financial institutions to advise public guardians, law enforcement, or family members when they have evidence of financial abuse, particularly of elders.
Mr. Chair, I want to pause here to address one issue that was raised in question period when this bill was debated in Parliament before being referred to this committee. That's with respect to the Supreme Court of Canada's decision in the Spencer case. Some have suggested that PIPEDA, and the digital privacy act by extension, in some way may violate the Charter of Rights of Canadians and need to be changed.
This is patently false. PIPEDA does not create any search or seizure powers for law enforcement. It does not require companies to hand over information to law enforcement. It only allows private sector organizations to voluntarily provide information to law enforcement and government agencies when they have the legal authority to obtain it. This decision does not mean that PIPEDA or Bill S-4 is unconstitutional, and no changes to Bill S-4 are required in that regard.
Some privacy advocates, including the Privacy Commissioner, have called for greater transparency on the part of businesses with respect to how often and under what circumstances they provide information about their customers to police.
Openness, of course, is one of the key principles underscoring PIPEDA, and nothing in PIPEDA prevents Internet service providers or other companies from publishing such transparency reports. I'm pleased to see that over the past year a number of Canadian companies have done just that.
Lastly, under the Digital Privacy Act, the Privacy Commissioner will have new powers and tools to enforce the act.
The former interim Privacy Commissioner supported this legislation when she said that the digital privacy act “will strengthen the privacy rights of Canadians. We welcome proposals to introduce a mandatory breach notification regime and the compliance agreement provisions that will make it easier for our office to ensure that companies meet the commitments that they have made. We strongly support these provisions.”
I would point out as well that before we drafted this legislation and before it was presented to the Parliament of Canada, we consulted with the Privacy Commissioner's office to ensure that this legislation satisfied their concerns with regard to privacy and that we were taking all reasonable steps to ensure that concerns that had been raised in the past about this type of reform were recognized and considered in the drafting of this legislation. That's why I'm grateful for the Privacy Commissioner's support of this legislation.
Under the digital privacy act, the commissioner will now be able to negotiate voluntary compliance agreements with organizations to hold them accountable for their commitments to correct privacy problems. In addition, the Privacy Commissioner will now have one year instead of 45 days to potentially take organizations to court if they don't play by the rules. The digital privacy act will also give the commissioner more power to name and shame, or to make information public where organizations do not play by the rules. This change will make sure that Canadians are informed and aware of issues that affect their privacy. Organizations either comply with the law or they will face public scrutiny.
Our government is balancing the privacy needs of Canadians and the ability of businesses to legitimately access and use personal information in their day-to-day operations. The Canadian Marketing Association has expressed their support overall for this legislation when they said that it “supports the government's effort and this bill to update Canada's private-sector privacy law”.
The Canadian Bar Association said, “We express our support for the digital privacy act”.
As we move forward with the implementation of the act, I look forward to working with the Privacy Commissioner to provide all the necessary clear and practical guidance to help with full compliance. The digital privacy act, as I said, is a much needed update to Canada's private sector privacy law, particularly in our modern digital economy.
The bill gives Canadians the assurance that their information will be equally protected, no matter who they chose to do business with in Canada.
Thank you. I would be happy to answer any questions the committee members have.
I would certainly like to again thank committee members for their consideration of this legislation. As you know, it's Bill S-4, not C-4, and this legislation has already been adopted by the Senate. It received quite deep and thorough study on the Senate side. This was treated, I think, with a great deal of respect and the necessary intensity, and I was pleased that it was adopted by the Senate. I look forward to this committee giving it the scrutiny that it deserves.
Thank you.