There was a lot wrapped up in the question.
One of things you come to realize when you take over the helm of an effort like this is that there are very real challenges that people who are trying to access your programs have. You do what you can to accommodate as many people as possible.
The things that keep me up at night, despite the fact that you get an immense reward when you meet people who have come and have a new lease on life in your country or your community, are the people who aren't able to access the program. That stays with you.
There are going to be challenges. There are going to be people who don't make it into the program, but we do everything we can to facilitate people's participation in the program, whether it's by setting up dedicated service lines to call or email, or where we have access to them in person to make exceptions to those practices. You try to respond to the individual needs of the people you're trying to help as best you possibly can.