Well, part of the problem, as I understand it, is this. People send in to the special number or email that the government has provided to them, and unless you fall into the categories of what the government wants to target, you won't actually get a response. Even in cases of human rights advocates and activists, they are not getting a response.
We just heard from a previous panel about two families that I'm trying to assist. I've sent letters to both the Minister of Foreign Affairs and the Minister of Immigration. I have not gotten a response.
So here's the problem: The government is not responding to these individuals. They're not getting a file number. Sometimes you get a response that says, “I can't help you with those families, because there are no file numbers.” Well, they can't get a file number because IRCC won't respond to them. We're walking around in a giant circle, getting nowhere.
Maybe I can start with you, Ms. Armstrong. Is that the problem that you're experiencing?