I totally agree.
When the Afghan situation unfolded in August, we created a generic email account from the ground. These were the settlement and service providers across the country. We received 2,500 emails from Afghan nationals who found our website link on the IRCC page, and they were emailing us. The IRCC created an account, and we forwarded these emails. That account is no longer operational, and they are continuing to email us.
Thank you.