This one they did reply to. They said, “Of course we respect the ICRC; they have an important function. There was just a mix-up: people were out of the country and didn't get the phone messages. We were a little surprised at the tone of the message, and we're going to fix it. Here's the contact information, the contact person for the Red Cross to get these problems solved.”
At the time I thought this would take care of the problem.