Thank you.
My first question is for Mr. Marshall. I've heard you say at the beginning that the system is not very efficient and there are many problems. Of course, one can always use the weather as an excuse but not 365 days per year. Accidents may happen but they don't happen either on every line 365 days per year.
Is it a matter of bad equipment? Why are there so many delays? Why aren't you able to advise your clients in advance? Why can't you tell them in advance that there will be a delay and that they shouldn't bring their staff in because the train will only arrive in two or three days?
I don't understand. There seems to be a communications breakdown somewhere. For example, if one of your shippers knows that there will be a delay or if there has been an accident, the first thing to do would be to advise your client to let him know that the train will be two or three days late. If you did that, your client wouldn't have to keep his people on standby.
There's something I don't understand here. There's a lack of communications. That doesn't make sense.