Sir, everything that Mr. Sobkowich and Mr. Meijer mentioned we do discuss with them and with the grain companies directly. There's no question that we understand very well the importance of spotting to the day. We know that being able to move the total volume is one measure, but being able to be there to spot to the day that we've advertised and advised the companies is important to us as well. We definitely are not satisfied with a 60% or 70% rating, and we're working with the customers to improve that.
There are reasons we don't get there. There are CN reasons. Peter mentioned some of the reasons a moment ago. We've all heard and read about the rains and so on in the Vancouver corridor, so those will affect the spotting plan for that region in the next week. There are other reasons that we don't get the unloads at the terminals that we're expecting.
In answer to your question about penalties and two-way accountability, we took a step in that direction with this current crop year. I believe Peter mentioned our GX 100 program, which puts accountabilities on us for timely arrival of the train, both on the empty side and on the loaded side. There are financial penalties if we don't achieve that. The penalties that Rob and Wade talked about apply on the customer side of that. So we've moved in that direction, and we're prepared to do more in that direction.