I would like to make it clear that the hopper cars are the property of the government, and not of the Canadian Transportation Agency. Our office's role is to create economic controls and to administer the law. The maintenance issues come under a contract that was signed between the Canadian government, which Transport Canada is part of, and the railways. The Canadian Transportation Agency has nothing to do with those contractual terms.
That does not mean that the agency has no responsibilities regarding the quality of cars put at the disposal of the shippers. There are provisions in the Transport Act dealing with complaints regarding service, and a shipper who is dissatisfied can file a complaint with the agency, which will investigate the complaint, hear from all the parties and render a decision.