Thank you very much.
I was going to start with Bob, but I want to start with you, Greg, because you've just touched on a whole lot of things that I think all of us would agree with.
First, in regard to call centres, we all are frustrated with call centres, and they should be banned. There should be a law against that.
I think it's important that we understand the principle that today we're dealing with a different hand than we were 25 years ago. We now have third- and fourth-generation people away from the farm. We used to have one and two generations. People don't know agriculture, and what you said just a few moments ago is so true. There are quite a number of us around this table who are still farmers—in fact, all of us on the official opposition side are farmers—so we know what you're talking about.
What did we do seven years ago with PMRA that is working better now than what was working then? I realize we've now brought accountability to that body, where they now have to speak to us twice a year. We've changed some personnel and all of that, but very quickly, what really happened?