Mr. Chair, as I stated in my opening remarks, we did not study emergencies specifically. We studied the agency's risk assessment process and its program administration.
The member is right in saying that questions raised in 1996 are being repeated 12 years later. These questions relate primarily to the agency's administration and information systems. As I said, everything is still being done on paper. As it says in the report, 84,000 shipments enter the country each year. Everything is done on paper, and offices exchange faxes. As you can imagine, that creates a huge challenge for the agency. That was the subject of one of our recommendations 12 years ago. We believe that the agency must have a computerized system that can produce information more quickly and provide access to a Canada-wide database.
When there is a problem like the one we mentioned—I remember a problematic incident where it took five people five days to find the right documents.