The answer is that we have protocols today to respond to customers' claims--
On October 22nd, 2009. See this statement in context.
On October 22nd, 2009. See this statement in context.
October 22nd, 2009 / 4:40 p.m.
Executive Vice-President, Corporate Services and Chief Legal Officer, Canadian National
The answer is that we have protocols today to respond to customers' claims--
See context to find out what was said next.