I have just a quick question. I thank my colleague.
First of all, Bill C-8 has been a huge step. In May 2006, it came in. This whole service and costing issue, I'm assuming, has been around for a long time, not just since then.
First of all, in any business, you can't determine costs without knowing the level of service. You just can't do that. So the process is right: you can't build your cost on bad service when you're talking about having a service report that's going to raise it. We're there to help you to do that.
Can you tell me, though, how long this servicing issue has been around? Greg?