Thank you to the witnesses for being here.
This is an excellent discussion and certainly you're raising an excellent point, particularly with respect to service. I mean, even if there were no costs...if there were no service and no costs, it wouldn't make sense either. So definitely, the level of service and the costs are related.
I do agree with some of the comments that the service has to be guaranteed, has to be improved, and has to be more reliable, and then the costs figured out from that. There has to be a basic expectation that service will be delivered to our western farmers.
Now, there are two questions I want to ask. The first is on service.
I want to know, particularly from Greg, what specific recommendations you have about service and guaranteeing service. It's easy to say that we should have service legislation or a service model, but practically, I'd like to know what you think about that. Let's say the rail company says they're going to have 100 cars there, and they don't. Do you see that as, okay, we're just going to penalize them financially and therefore the farmer gets a better deal on his transportation rates? Or do you have something else to suggest to alleviate that problem with service? I'd like to know what your thoughts are on this solution-wise.