Thank you, Chair.
I want to thank all of you for coming out here this morning.
The argument that I think a lot of people are struggling with is that of cost versus service. When you look at it, they are intertwined. There's no question about that. If you buy something from a discount store, you don't expect proper service or extreme service. Thus, when you pay a premium for a product, you expect premium service.
To try to find that balance depends on the product that you're shipping. If you're shipping a low-dollar, high-volume product, you don't really care about service. You just basically want to see it get to where it needs to get to, because you have so much volume going through the system that it doesn't matter.
But if you're dealing in lentils or something like that, service becomes a huge issue, because you have a key customer you're connected with who's expecting that product. I guess that's where I'm going to go with my questioning here.
Humphrey, you talked about this canola you have on the ground. That's costing you a pile of money when it's sitting on the ground, is it not? You're getting a tremendous amount of loss, I would think, by having that canola on the ground.