Thank you very much, gentlemen, for taking the time to be here.
Mr. Mayers, I'm going to address my first question to you. I'm now working on a file on a company in my riding called SBC Firemaster. In western Canada, they're probably the largest exporter of firewood to the United States. For your information, I'm going to be presenting a letter to the minister tomorrow with some concerns. Maybe this will give you a heads-up.
Basically, what happened is that this very successful company, which has been exporting firewood to the United States for 26 years, suddenly had the border shut down to them last year. Instead of having just one inspection per year, 40 of their trucks were inspected in a period of one month and 35 were turned back. They spent over $100,000 on inspection fees and fines, lost $1.5 million, and had to lay off staff. It was a real shock to this very successful Canadian company.
The trade minister, I believe, worked hard and got the border reopened; I was working with him on that and am following up with him and with the minister. But in the letter to me from the sales manager, Mr. John Jefferson, he raises some concerns about the involvement of CFIA on this file.
I guess on the first concern—and I don't have the letter in front of me—I'm wondering what kind of standardization there is. Apparently, they were turned back at the border because their pallets did not accept the requirements of heat treatment, whereas in fact pallets that are imported...and these were supposedly imported from other countries. Apparently, if the pallets are imported into Canada, they are inspected by you folks, and theoretically they should be then allowed across the border because they've already been inspected. He feels that the Americans did not accept our standards. I was wondering what the relationship is there, between CFIA and....
The other concern he expresses is that because of a lack of communication between I guess USDA and CFIA, although the new requirements were known in March of last year, their company was blindsided because they didn't receive notice from CFIA.
Once again, I'm raising these questions with the minister. I'm just giving you a heads-up with that.
I'm wondering what kind of communication exists on the ground. I've worked successfully with you folks before to solve issues dealing with the Americans. What is that relationship on the ground? Is there a standardization so that our businesses aren't being hit hard by arbitrary U.S. decisions?