Thank you very much for the question. It's a great opportunity to explain that process.
When a farmer wants to take an advance on the program, they come to us as one of the major administrators of the program. We offer several different ways that a farmer can apply. They can phone us and talk to a person, and in about 15 minutes the person, one of our account managers within CCGA, will take down the information over the phone. The farmer gives the information, we fax that to them immediately, get the signature, and it's faxed back. That is a very quick and painless process, and we can sometimes have a cheque, if the farmer phones in today, in his or her account tomorrow. It's a maximum of five business days.
Our turnaround times have improved greatly. They can log in and do our online application process 24 hours a day, 7 days a week. They can download the applications off our website if they want to do them by hand. We offer everything, back and forth service, by fax. We can take fax signatures now. This is all in an effort over the last number of years to improve the service and get that money the farmers want and deserve through the program into their hands as quickly as possible. So we've made very strong increases in our levels of services, and we've been administering the program for almost 30 years now.