Thanks to all of the witnesses for being here.
Mr. Cherewyk, the numbers you put forth were really eye-opening, as far as the third quarter of 2012 and the type of capacity that CN had are concerned. I'm sure they are listening. We'll get a chance, if people want to tune in from 8:30 to 9:30, to ask them about some of those points and see what actions had been taken that have caused this deterioration in their companies. I'm sure that is something that is going to be addressed.
One of the other things you just mentioned had to do with Quorum. Could you talk somewhat about that? What types of things do you think they need to look at in order to get the proper metrics to assist all parts of the system that we're dealing with now?