I can understand that, because I have a human resources background, so I dealt with those kinds of issues. My understanding was also that CP laid off a number of individuals.
One of the things that I wanted to also touch on is that there's been a lot of talk by the various groups about having service level agreements, but I understand that neither CP nor CN has actually done that. I'm just wondering if potentially both of you could make a comment on why you haven't gotten around to doing any service level agreements.