Mr. Goodale, I'm not sure how the corrosion in the relationship between the different participants in the grain sector and the railways has occurred because I'm not involved in that sector and haven't been involved in those discussions. I'm certainly standing close to it. As a supplier to the agriculture industry, I've been aware of the growing concerns.
One of the things we have focused on with our commercial emphasis is that we need to find ways for firm service level agreement contracts with their customers, and then the measurement and the performance needs to be against those contracts. We believe that will remove a lot of rancour. When a customer and their supplier can say, “Here's the contract. Did we deliver against that contract and, if not, what are the remedies, the next steps?” that is going to improve the performance.
It's also going to allow the larger group of industries to work with the railways to identify what the capacity needs are for the future and to determine who is going to pay for those capacity increases. I think it's tying everything to the contract, to performance, to delivering on those commercial contracts, and looking at how to create an atmosphere where we can work together with the railways to invest in the infrastructure we need. Those infrastructure challenges are things like longer sidings and double tracking, but it's also investment in operating personnel and equipment that will enhance the speed and fluidity of the network. It's not just about building more track; it's about system solutions that will help the entire logistics system work.