The access to services, I think, is the key piece. They kind of work together, reducing the stigma and also educating—the communications strategy in relation to letting people know of the services available.
When we triage people from crisis intervention, we need that next piece in relation to providing them with some ongoing services and for that to be done in a timely fashion. I think that portion of it is not available now. There are waiting lists for family counselling and mental health services.
I know that personally. My son experienced a mental health issue, and there was no predictability around that. He was in Toronto at the time and got services from CAMH, which was very responsive and made a significant difference in his life. He's found stability as a result. When you look at the rural population and you're talking about how to predict who's going to have a mental health crisis and who's not, we could have never predicted that with our son.
When you look at the people who access crisis services, you're looking at maybe 10% of the overall population who don't have those same social networks where they can get support. They don't have professional support. Sometimes it's a matter of not feeling comfortable about coming out and talking about the issues they're having.