The agrifood industry has been pretty clear in its expectations about addressing two key things. One is to ensure that we create the right conditions within the legislative and regulatory framework to support effective service level agreements. With the introduction of Bill C-52, which gave shippers in this country a right to service level agreements, we made progress. With the introduction of the Fair Rail for Grain Farmers Act, we made additional progress by defining the rules of the game, by defining the operational terms that could be included in service level agreements.
The next piece that needs to be addressed, from the agriculture industry's perspective, is financial accountability. We're looking forward to seeing some move to include financial consequences in the framework that supports service level agreements. Both parties need to be held financially accountable for the commitments and obligations they make when they enter a service level agreement.
On the other hand, not every bit of traffic, not every shipper, not every location, will be covered by a service level agreement, so we need to ensure that the act in general, and the agency, create conditions whereby adequate and suitable service is provided to all in areas, even where service level agreements don't cover traffic. In that regard, we're looking to an enhancement of the Canadian Transportation Agency, with greater resources, a stronger mandate, the ability to act on their own motion, and the ability to introduce interim orders ex parte. These types of things are of critical importance to us. That agency has to be informed by enhanced public performance reporting, so we agree with the Emerson report recommendations that we need to enhance public performance reporting.
Things like interswitching have proven very successful in a short period of time, both as a means to actually access another carrier and as a tool in leverage in negotiations to access better capacity and better service. We'd like to see that made permanent.
There are a number of things we think need to be done to enhance that overall regulatory environment with respect to the act and the agency, and we're looking forward to seeing that addressed. We're also looking forward to seeing some of the commercial aspects of the interaction between railways and shippers enhanced through the regulations and legislation that pertain to service level agreements.