Thank you very much, Luc.
I appreciate everyone being here to explain some of the situations and some of the steps you're taking to address them. I'm happy to see that you're not just blaming the winter weather, because that was certainly a very popular excuse out there, not necessarily from the rail lines.
Even if it wasn't from weather—you're saying there are other things—we started talking about this issue back in October. We certainly saw it from our stakeholder groups and the phone calls that we were getting, and you yourselves have said that you saw this as being a much larger harvest than what was anticipated.
You can never predict what the weather is going to do, but you announced last week the steps you're going to take. Why did you not start taking some of these steps in October or even January, when we saw these numbers falling below 50%? We've been through this before. You knew some of the steps that you could take.
There was also an article last week that stated that the United States National Grain and Feed Association has also called out CN and CP for very aggressive layoffs and service reductions, which are also impacting your services south of the border.
You saw some of the issues that you were facing. Why didn't you take some of the steps that you've announced you're going to take now much earlier in this process?