I'll say it one more time. We apologize, seriously, for not meeting the expectations of all the supply chains we're in, and we take it extremely seriously. The capital investment that we're making, which we'll continue to make, and our belief that we need to have integrated information views so that we can stay ahead are really at the backbone of what we're trying to do.
Please understand that for the entire CN team, this is about recovery, and then taking all necessary steps for this not to happen again.