Bonjour. Good afternoon. I am Jodat Hussain, senior vice president of retail finance at Loblaw. I want to thank the honourable members for your invitation.
Inflation has affected all countries and sectors, particularly food. While Canada has some of the lowest food inflation in the G7, we know that is little comfort to customers paying 10% more for essentials.
I’m pleased to shed light on Loblaw’s actions to reduce the impact of food inflation and to ensure that our prices do not rise faster than our supplier costs.
Like all grocers, Loblaw is essentially a food distributor. We buy goods from suppliers and then sell them to customers. We are dependent on what suppliers charge us when we set our retail prices. Fundamentally, grocery prices are up because the costs of products that grocers buy from suppliers have gone up.
In a normal year, many suppliers ask us to pay more for their products, but as the pandemic and inflation set in, supplier cost requests skyrocketed. In 2020, they were at a record high. In 2021, they were higher, and 2022 hit unprecedented levels.
Our experts review these cost requests to evaluate if they are justified in light of market conditions. We negotiate the best supplier costs, because that allows our stores to have the best prices. Through these negotiations, we pushed back about half a billon dollars of added costs this year.
As worldwide costs of key inputs of like sugar, flour, oil, labour and fuel have risen substantially, our suppliers have faced real pressures. Therefore, many cost increases have been substantiated, approved and reflected in our shelf prices.
Some negotiations, however, are tougher. For example, when we couldn’t agree to a fair cost increase on potato chips, our supplier stopped shipping products to us and our millions of customers. For weeks, most of our chip aisle was empty, interrupting our business and impacting our customers, but that shows we take our job seriously and do what’s necessary to keep prices fair.
It is important to point out that grocers operate at very low profit margins. It's less than four cents for every dollar we sell. This is dramatically less than other Canadian sectors, including the suppliers of the products we sell. When the costs we pay go up, generally our prices to customers have to go up too, but we have worked hard to protect food prices.
The best way to judge us is to look at our food gross margin. That's the gap between what suppliers charge us and what we charge customers. Since inflation took off last year, that margin has not increased. This gives us the confidence to say that Loblaw’s prices are not growing faster than costs and that we are not taking advantage of inflation to drive profit.
We operate in a very competitive industry. It includes strong national and regional grocers, global giants like Walmart, Costco and Amazon—which represent one-third of the market—and smaller independents that are now growing three times faster than corporate chains. If the experience, variety and prices we offer aren’t top-notch, customers have hundreds of options to shop elsewhere.
We’re proud of the value we offer Canadians. We continue to push back on undue costs. We have frozen prices on more than 1,500 No Name products. We’re giving out a record number of loyalty points—more than a billion dollars' worth—to help cut grocery bills. We won't stop in these efforts.
Around the world, political leaders are asking the same questions you are. Inflation and food prices are up everywhere, but grocery is a complicated industry with many players, so finding good answers will require you to look at retailers, suppliers and the full global value chain.
Here at home, we are doing our best to give our customers the best value possible, in spite of inflation.
Thank you.