I will give you an example of what happened in the last two weeks.
There was a truck coming from western Canada with a load of stockers—little calves. The truck was on Highway 17 between Wawa and Sault Ste. Marie. The new equipment we have nowadays.... With the emissions requirements brought upon transport trucks, we have more equipment failures than we had in the past. When the emissions system detects a certain fault, it can do what we call a “derate” on the engine.
The driver calls me. He tells me the truck is telling him it's going to derate. He's down to less than an hour. He's within 30 to 40 minutes of Sault Ste. Marie. I spring into action. I call the shop in Sault Ste. Marie and line up some service there. This is already after six o'clock on a Friday night, with nobody in the shop. I contact a guy. He responds back to me. He says he'll meet our truck there. Several hours later, he gives me a diagnosis. He says he does not have the parts available in Sault Ste. Marie.
As a team here at Vernla, we talked together, and the decision was made that myself and another driver would get in the truck and head to Sault Ste. Marie to rescue that load of livestock and get it to its destination.