We did miss that, but let me give you my opinion anyway.
I have taken great interest in this issue during my mandate. This mainly concerns the model of the francophonie but it also involves mediators and ombudsmen on the national level. Your colleague, Mr. Owen, knows very well what this beast that we call an ombudsman looks like, given that he has already served in that capacity.
As far as I am concerned, I maintain that in order to have fair access for francophones, citizens should be able to file complaints without having to go through this extra level of bureaucracy. I think that access should be direct, without any filters. Whoever is in charge, be it an ombudsman, an agent or a mediator, should be able to judge, according to the legislation, whether the complaint warrants an inquiry or not.