There is no doubt about that. I invite all MPs to come and visit the office of an organization like ours from time to time. They will be able to see all the administrative procedures that we must follow and the kind of reports that we must fill out. It is important that we do so. Behind all that, there are people and resources. Things do not simply appear out of the blue.
Let's go on to your question about a citizen's access, if he has to go through an intermediary. I have never worked as an MP, but you are an MP. I can see you in Ottawa, without necessarily going into your office. I know that you do a tremendous amount of work during long hours. How can we really believe that you, the MPs, will be able to handle all the requests from citizens, given that you are already overwhelmed?
I think that citizens are responsible adults. Citizens can file complaints on their own if they are not satisfied with services or with anything else in the federal public administration.