I'm very pleased to hear that, because I share the opinion that your type of office, or the office that this is going to become, is a unique repository of systemic problems. Over time it can analyze complaint trends and practice difficulties and have a broad and longitudinal view of what may go wrong systemically, and therefore can make recommendations, quite apart from any specific ruling on a specific complaint or concern.
On May 11th, 2006. See this statement in context.