Thank you, Mr. Chair.
I start by offering huge thanks from members of the Liberal caucus for your work. I think 2020 has been one of the most taxing years that I have seen with respect to consular services, with the downing of Ukraine International Airlines flight 752, which was hugely taxing for your small department, to be immediately followed by the coronavirus crisis. So, thank you for what you do, and for coming here. I thought you might have good excuses not to be here today.
You raised the issue that we have thousands of consular cases every year. We have hundreds of difficult ones and a hundred or so very complex cases. That work is ongoing. In the midst of this, the coronavirus has required that you be nimble. I'm just wondering how you started with the coronavirus plans. There has been criticism that we didn't have a plan from the government side, and I have seen some of those plans. What kind of planning process do you start with when you're facing early signs of a health issue like a pandemic-like coronavirus?