He wasn't actually a career diplomat, and he is wrong.
When I was ambassador, Guy Saint-Jacques was my number two, and he ran a political-economic section of maybe 10 people. There wasn't a single person there who didn't speak Chinese and who didn't have his own networks and didn't reach out into the community.
We can do more, but we should not be criticized for what we've done in the past. We've had a very professional service in China and we have done lots of advocacy. We can do more, but the government has to make some choices about how much it does in any single country.