We have a five-step process.
The first one is this: Someone reaches out to our office. We do an intake session with them to find out whether it's admissible and a human right.... We ask them a lot of questions.
If I find that the allegation is admissible and something we should look into, we launch an initial assessment. That's where we are with these 15 right now. In that initial assessment, we let the respondent company know about the complaint. We talk to both the complainant and the company separately to see whether this can be resolved, redressed and remedied, if a remedy is needed at that stage. If we can, we'll do an “early resolution”, as we call it.
If not, we talk to the parties. If they are able to talk to one another, we mediate the issue and come to some kind of conclusion that, again, redresses the harm if a harm has arisen....
If not, we do an investigation. Again, investigation is fact-finding. It would be done in-country, if possible, or through desk research, if not—through various means. We do it to the best of our ability.
From that, we would first make recommendations to the company, in order to help them change their practices. We're trying to influence their behaviour. That's part of my job. The other part is making recommendations to the Minister of International Trade as to what the government might be able to do in order to provide better guidance, or to influence the behaviour of Canadian companies operating abroad.