For example, if a viewer would lodge a complaint, normal practice is to send in a complaint, and ask for a reply from management. If the complainant is dissatisfied, the complaint is generally sent to the ombudsman for either the French-speaking section or English-speaking section. Sometimes complaints are studied depending on their complexity, by the CRTC. Perhaps the CRTC would be better positioned to provide you an index of the types of complaints received by both English and French ombudsmen.
On March 1st, 2007. See this statement in context.