That's an excellent question, Ms. Keeper, and a difficult one to respond to in some respects.
Basically, we began as a creature of the private broadcasters in 1986, with the idea that we might go forward in 1988. This began to take some form, and by 1990 we had the shape that was created and proposed by the private broadcasters. So at that time, and ever since, the private broadcasters have put a lot of resources, support, and effort into ensuring that the system would be as effective as they could possibly make it.
The CBC had no involvement with it, even from the earliest days. I think it's fair to say that they have their own system, which to some extent must be confusing to the public. After all, if we at the Canadian Broadcast Standards Council are receiving complaints about the CBC, we don't expect that the public knows to make a distinction: if it's this station, send a complaint there; or if it's that station, send the complaint here. We don't expect them to know what to do. Nonetheless, the system we have at the moment reflects the distinction between the two.
So we really don't have much choice. When we receive those complaints, we send them along to the CRTC, which has the responsibility of dealing with any complaints relating to the CBC.