Thank you, Mr. Chairman.
Good morning gentlemen. This is rapid-fire questioning. Five minutes is not very long.
I am going to start with Mr. Renaud Gilbert.
If I understood correctly, in terms of dealing with complaints, you were a kind of second appeals level at Radio-Canada. When people were not satisfied with the way their complaint had been handled, the file was passed on to you. How is it that you had to deal with 1,500 complaints annually? Is it because Radio-Canada did not deal adequately with the complaints it received?