For starters, I want to clarify that there is also an ombudsman for English services. I did not say that at the outset.
I talked about 1,500 complaints. In general, one-third of them came from the public and did not concern the news service. Those complaints were sent on to the public relations services. For example, those kinds of complaints may be related to a change in the broadcasting schedule of a program or the fact that people cannot tune into Radio-Canada using their antenna. All kinds of problems exist.
As regards formal complaints, in any given year management receives about 250 complaints dealing with different topics. For example, during the leadership debate for the last federal elections, the English-language Services received 40,000 complaints linked to the fact that the leader of the Green Party did not participate in the debates. All of those cases dealt with the same complaint. There are approximately 275 areas of complaint. It is more or less the same on the English-language Services side. In general, a reply from management resolves most of the complaints. The ombudsman's role is to ensure that people receive a reply and that the reply is sent to them in a reasonable timeframe.