If you'll allow me, I would like to point out that the very fact that we can communicate with people on the Internet and during call-in shows, on blogs etc., means that we can maintain a constant communication with the public. In this regard, we can know what people think of our shows. Listener services, complaints departments, e-mail exchanges, web blogs and phone-in shows give people an opportunity to have their voices heard. The fact that we offer these services is probably unique.
On June 5th, 2007. See this statement in context.