When the committee travelled, we met with at least four people who told us that they rarely receive responses when they complain to the CBC.
Earlier on, I was reading this wonderful small guide entitled "Journalistic Standards and Practises" and I was trying to see what recourse people have or, at the very least, how they can have their voices heard. They have to resort to dealing with the ombudsman, despite the fact that they could be heard in their own community.