My question is tangential to the presentation here today.
I have a question about 911 service over Voice over IP. Recently there was an incident in Calgary where a family tried to contact 911 through their VoIP provider and was unable to. My understanding is that in 2005 the CRTC issued its decision requiring all VoIP providers to comply with the decision and to provide the same level of 911 service, within 90 days, as the conventional telecommunication companies provided.
So my question is this. What sort of investigations, if any, has the CRTC undertaken with respect to this incident, and what regulatory regime is in place to ensure that this doesn't happen again? Or what plans are in place within the CRTC to ensure that this doesn't happen again?