The statistics we currently have are flawed. I was saying to your colleague that if someone sends in a signed application, but that is 40% to 60% incomplete, it is accounted for and the clock starts ticking. Our service standards will have to define the moment at which we consider the application to be complete. The statistics that are currently in our system... Things will change because we are changing our systems. At this point in time, as soon as someone tables an application, it is recorded in the system whether or not it is complete.
On November 3rd, 2009. See this statement in context.