When the programs are delivered regionally, the recipients are obviously close by and we use our regional offices to see what they are thinking. On top of that, we have annual consultation mechanisms. In the book sector, for example, we invite publishers who benefit from the Book Publishing Industry Development Program in order to determine what adjustments need to be made. In fact, we have changed some of our practices in light of this.
On November 3rd, 2009. See this statement in context.