I don't know the specifics of that particular case, so it's hard to comment on it.
I can tell you, though, that I don't want to be in a situation where somebody applies and.... If they're clearly not admissible, they need to know that quickly. If they're admissible, we need to treat it as quickly as we can while balancing the need for service to the clients with the appropriate stewardship of public money.
We can do better. I'm not promising that there won't be another 18-month wait or 14-month or whatever it is; I didn't do the actual calculation. I can't say that. But we will be working to eliminate and reduce those as much as possible.