With regard to program delivery as a whole, program officers do not set aside and shelve applications because of a missing document; they try to obtain the information. As my colleague said earlier, by further computerizing the exchange of information, we will be in a better position to immediately identify the missing elements of an application. It is a bit like when you file your tax return online or apply for a passport. There are ways of computerizing that exchange.
On the ground, whether it be in our regional offices or here, when the programs are delivered from our offices in Gatineau, there is a constant exchange of information with our clients.