You're absolutely right. One thing I learned when I was travelling on the regional visits and meeting folks is the very difficult nature of our website. It is organized around the way we organize things, around proceedings with numbers, and that's no way to give individual Canadians easy access. Even sophisticated companies have to have one person who knows how to navigate our website.
In our three-year plan, we have proposed a fundamental rethink of our website. Beyond that, to get Canadians to participate in our hearings, we're trying to set the hearings up in a less intimidating format, making sure that we use new technologies. Monsieur Coderre will be happy to learn that we're going out of our way to get communities to participate. Official language communities, for example, will participate in our CBC renewals. Distance sometimes prevents participation, though, so we're hoping to have evening sessions so Canadians who have work in the daytime can come and share their views.
It's through the website strategy and our way or organizing our proceedings that we intend to improve participation.