I'm disappointed that is your opinion about CBC's The National, but I respect your opinion. It's not the first time I've heard that opinion about diversity of voices. That's why it's been, again, at the forefront of my priorities and the priorities of the person responsible for our French network and the person responsible for the English network. It's also in the mandates given to the people who have to deliver news every day.
We constantly follow this. In 2009 or 2010, realizing there was a strong perception of that kind, we did the most important study of ourselves through outsiders. We used five independent people to look at 16,000 pieces of news on CBC television, radio, and the web. They came back and we asked if they saw issues with the way we deliver news. They said we sometimes delivered too much opinion, not enough facts. We came back. We adjusted this. We put the results of this balanced study on our website so everybody would realize that we didn't hide those conclusions. We did the same thing on Radio-Canada.
We are acutely aware of the importance of our delivering news in a balanced way with a diversity of voices so you can be the best possible person. We are going to continue doing this until such time as this perception goes away, because the facts, sir, with all due respect, seemingly don't lead us to believe that we are not delivering it in that way. Anecdotes and, yes, a bunch of them sometimes were not very good, sometimes we miss, but on the whole the idea and the objective of diversity of voices is very important.
Christine is going to add something.