It's surprising, I know.
We mentioned this earlier. Individuals may be on the hook for part of the bill, but currently, they are made to pay on the technology side. Last I heard, the rates companies are charging for Internet data, cell phones and home Internet service aren't exactly plummeting, but they are telling people they will have access to all kinds of things as a result.
That's more or less the problem nowadays. If those people aren't held to account, what happened to Mrs. Guay will continue to happen, and the person at your car wash is going to say that they had the right to access the book on the Internet because it was there.
Just because something is there doesn't give you the right to take it. If the front door to my house is open, you can't just walk in.