Thank you, Madam Chair.
I'd like to thank you guys for coming out and telling us a little about our problem. It's a huge problem.
When I was growing up, scalpers were underground at the site, so you knew who they were. It was easier to control and clamp down on them, but the digital age has changed everything. You don't know who you're dealing with, or which country they come from. Even if we change the technology, it always seems they come up with a way to get around it. That's been a challenge for many years. As we get better, they get even better, so it's always a cat and mouse situation.
From your perspective, what can we do, not only legislatively but as part of investing in the technology. I know many people who have bought fake tickets. The site looks legitimate. You can't tell the difference. All of a sudden, they buy four or five tickets for the family. They show up and it's so sad. It's a fake ticket. What kind of technology can we implement to damper that effect? What can we do?
Education is everything, but sometimes, when you're going on a site that looks exactly like a reputable site, that becomes a problem.