Over the last few years, as we have immersed ourselves in digital journalism, both Hugo and I have communicated with audiences in just the ways we are talking about, in more and more intricate ways. I think you are right that, to a certain extent, there is an expectation from certain community members, and particularly vocal community members, both in large and small cities, that we will be available and responsive. It adds yet another element to our workflow, because if there is that expectation, that does take time away from something else we could be doing, but we typically find it important. This committee could spend a lot of time talking about how we engage with our audience.
On September 22nd, 2016. See this statement in context.