First off, we listen to our customers very seriously, which is one of the reasons we have one of the lowest complaint rates with the Commissioner for Complaints for Telecommunications Services, the CCTS. Whenever we do receive these comments, we take action on them on a regular basis. Our customers generally have shown a high degree of satisfaction with the services that we offer. We know, however, that we need to keep increasing them, and we know there are areas and pockets where we need to continue to invest. That's why we're continuously making these announcements of new investments because we know there can never be enough.
On April 12th, 2016. See this statement in context.